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COOSTART offers a two-year limited warranty that includes a one-year standard warranty and a one-year deferred warranty, protecting against defects in workmanship and materials for two years from the purchase date. COOSTART will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified. This limited warranty covers only repair or replacement of the product itself. This limited warranty is extended to the original consumer purchaser only. COOSTART’s liability to the customer, if any, shall in no event exceed the total of the purchase price. Some states do not permit the exclusion or limitation of incidental or consequential damages, therefore, sections of the above limitation or exclusion may not apply to you. Any representations or promises inconsistent with, or in addition to, this warranty are unauthorized and shall not be binding upon COOSTART.
We offer the following warranty policy for all our products:
Standard Warranty: All products are covered by a standard 12-month warranty from the date of purchase.
Deferred Warranty: In addition to the standard warranty period, we offer an additional one-year deferred warranty. By activating the Deferred Warranty, your product will be covered for a total of two years (12 months Standard Warranty + 12 months Deferred Warranty).
In exceptional cases, the product warranty will adhere to the specific event policy described on the event page.
Prepare Your Information
Visit the Extended Warranty Form Page
Click here to visit our extended warranty form pageFill In and Submit the Form:
Applicability:
Authorized Distributors and Retailers:
To begin a warranty claim, please contact our customer service department at support@coostart.net and enter “warranty claim” in the subject line. Please include the following info in your email:
Providing all of the information above will help to expedite the review of your claim. We will evaluate your claim (typically within 3-5 business days) to determine if it qualifies for a warranty replacement and will contact you via email regarding the status of the claim. Should the case need to be returned for inspection, COOSTART is not liable for cases that are damaged or lost in transit to COOSTART.
Products listed below are not eligible for a warranty claim:
COOSTART is not liable for:
For quality-related warranty claims, COOSTART will offer a new replacement item of equal value according to the extent of the item’s defect. In situations where replacement is not an available or preferred option, COOSTART will offer a refund according to the usage time of the item.
COOSTART’s warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Replacement is qualified for warranty claims if the original purchase is still under the warranty period. Warranties on products are void after having been fully refunded.
At COOSTART, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!